Digital transformation is a universal phrase that describes the process of using technology to modernize or even revolutionize the way services are delivered to customers. Not only technology, but also people and processes commonly undergo fundamental changes for the ultimate goal of significantly improving business performance.
Such transformations have become so mainstream that 40% of all technology spending now goes to digital transformation projects, according to IDC , with businesses spending over $ 2 trillion on such projects last year.
However, each company's digital transformation project is unique. Whether it's transforming a company's marketing and sales processes using machine learning to gain insights into each individual customer , or creating a seamless experience across all sales channels, or revamping distribution channels to providing the best products and resources to customers, a digital transformation project will impact the enterprise's network infrastructure.